Refund and Returns Policy
Last Updated: October 17, 2023
At FrameMarts, we understand that sometimes things don’t go as planned, and you may need to return a product. We want to make the process as simple and hassle-free as possible for our valued customers. This Refund and Returns Policy outlines the procedures and guidelines for returning or refunding your purchase of picture frames from our website.
1. Eligibility for Returns
You may be eligible to return a product under the following circumstances:
a. Damaged or Defective Products: If you receive a picture frame that is damaged or defective, please contact us immediately. We will replace the item or issue a refund, as per your preference.
b. Incorrect Product: If you receive the wrong picture frame, please notify us within 14 days of delivery. We will arrange for a replacement or provide a full refund.
c. Change of Mind: If you decide you no longer want the product you ordered, you can return it within 30 days of the delivery date, provided the item is in its original condition with all packaging and accessories intact. Please note that return shipping costs for a change of mind return will be the responsibility of the customer.
2. Returns Process
To initiate a return, follow these steps:
a. Contact our Customer Support Team at firstname.lastname@example.org or call our number [92 322 4965 061] within the specified return period.
b. Provide the following information:
- Your order number
- A detailed explanation of the reason for the return
- Photos of the product if it’s damaged or defective (if applicable)
c. Our Customer Support Team will guide you through the return process and provide you with a Return Authorization (RA) number.
d. Securely package the item and clearly mark the RA number on the outside of the package.
e. Ship the item to the address provided by our Customer Support Team.
3. Refund Process
For eligible returns, we offer the following options:
a. Refund: We will process the refund to the original payment method used during the purchase. Please allow up to 10 business days for the refund to be credited to your account.
b. Replacement: If you prefer a replacement, we will send it to you as soon as the returned item is received and inspected.
Please note that certain items are not eligible for return or refund, including:
- Custom or personalized frames unless they are damaged or defective.
- Items returned without an RA number.
- Items returned after the specified return period.
5. Contact Us
If you have any questions or need further assistance regarding our Refund and Returns Policy, please reach out to our Customer Support Team at email@example.com or call 92 322 4965 061.
FrameMarts reserves the right to update and amend this policy as needed. Please review this page periodically for any changes. Your satisfaction is our priority, and we are committed to providing you with quality picture frames and excellent customer service.
Thank you for choosing FrameMarts for all your framing needs!